Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information Five Towers Media collects when you visit fivetowers.us, how we use it, and your options regarding that information. By using this website, you agree to the practices described below.
Who We Are
Five Towers Media is a website agency based at 63 Putnam Street, Suite 202, Saratoga Springs, NY 12866. We design, build, host, and maintain websites for small businesses. We do not sell products online, run advertising campaigns on this website, or sell your personal information to third parties.
Information We Collect
Information you provide directly. When you fill out a contact form, request a consultation, or send us an email, you may provide your name, email address, phone number, and details about your business or project. We use this information solely to respond to your inquiry and communicate with you about our services.
Information collected automatically. Like most websites, fivetowers.us collects certain information automatically when you visit — including your IP address, browser type, pages visited, and time spent on the site. This information is collected through Google Analytics 4 (GA4) and Google Tag Manager. We use it to understand how visitors use the site and to improve our content and user experience.
Cookies. We use cookies — small text files stored in your browser — to support site functionality and analytics. Google Analytics uses cookies to distinguish visitors and track sessions. You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality.
How We Use Your Information
- To respond to contact form submissions and consultation requests
- To communicate with you about our services and your project
- To analyze website traffic and improve site performance through GA4
- To comply with legal obligations if required
We do not sell, rent, or trade your personal information to third parties. We do not use your information for advertising targeting beyond what Google Analytics provides for traffic analysis.
Third-Party Services
We use the following third-party tools on this website:
- Google Analytics 4 (GA4)— collects anonymized usage data. See Google’s Privacy Policy. You can opt out via Google’s opt-out tool.
- Google Tag Manager— manages our analytics and tracking tags.
- Calendly— used for scheduling consultations. When you book through Calendly, their Privacy Policyapplies.
These services may collect data under their own privacy policies, which we encourage you to review.
Data Retention
We retain contact form submissions and email correspondence for as long as necessary to manage our business relationship with you or as required by law. GA4 data is retained according to Google’s standard retention settings (up to 14 months by default).
Your Rights
You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make such a request, contact us at michael@fivetowers.us. We will respond within a reasonable timeframe.
To opt out of Google Analytics tracking, use Google’s opt-out browser add-on.
Children’s Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through this site, please contact us and we will promptly delete it.
External Links
This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Security
We take reasonable measures to protect the information you provide to us, including SSL encryption on this website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of this website after changes are posted constitutes your acceptance of the updated policy.
Governing Law
This Privacy Policy is governed by the laws of the State of New York. Any disputes arising from this policy shall be resolved in the state or federal courts located in Saratoga County, New York.
Questions About This Privacy Policy?
Five Towers Media
63 Putnam Street, Suite 202
Saratoga Springs, NY 12866
michael@fivetowers.us